Shipping & Returns

Shipping

Delivery

We ship from the UK. We offer free standard delivery on all UK orders. Orders typically ship within 3-5 business days and we'll email you a tracking link.

We also ship internationally - rates are calculated at checkout.

When does my order ship?

• In stock - Ships right away.
• Preorders - Ships once stock arrives. Release dates can shift - we'll keep you updated.
• Backorders - Ships as soon as stock is back. We'll let you know of any delays.

UK orders: Each item ships as it becomes available.

International orders: We bundle everything into one shipment. Want items shipped separately? Just place separate orders. Any customs duties or import taxes are your responsibility.

Packaging

Every order is carefully packed to protect your collectibles during transit.

Returns

Changed your mind?

No problem. You have 14 days from delivery to return your order for any reason.

How to return

1. Email support@staging.zerovariant.co.uk with your order number
2. We'll send you return instructions
3. Send the item back in its original condition and packaging
4. We'll refund you within 14 days of receiving it

Items must be unused and in original packaging. Opened collectibles can't be returned. Return shipping is your responsibility unless the item is faulty.

Something wrong with your order?

If your item arrives damaged or faulty, take some photos and email us within 48 hours. We'll sort out a replacement or refund - your choice.

Refunds

Refunds go back to your original payment method within 14 days. Your bank may take a few extra days to process.