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ZERO VARIANT

Terms & Conditions

Last updated: January 2026

Please read these Terms & Conditions carefully before placing an order.

1. Introduction

These Terms & Conditions govern your use of https://zerovariant.co.uk (the "Website") and your purchase of products from us. By accessing the Website or placing an order, you agree to be bound by these Terms & Conditions.

2. About us

ZERO VARIANT LTD is a company registered in England and Wales under company number 16960573 and operates as an online retailer specialising in collectibles, action figures, statues, and model kits.

Contact email: support@staging.zerovariant.co.uk

3. Products & pricing

  • All prices are displayed in GBP
  • Product images are for illustrative purposes only; minor variations may occur
  • We reserve the right to correct pricing or product description errors before dispatch
  • Product availability is subject to stock levels

4. Ordering process

  • Adding items to your cart does not reserve stock
  • A legally binding contract is formed when you receive an order confirmation email
  • We reserve the right to cancel or refuse orders prior to dispatch where products are unavailable, incorrectly priced, or where fraud is suspected

5. Payment

  • We accept Visa, Mastercard, American Express, Maestro, and PayPal
  • Payment is taken at the time of order
  • Payments are processed securely via Stripe and PayPal
  • We do not store your raw payment card details. For deposit preorders, with your consent, Stripe securely stores a tokenized reference to enable future charges

6. Delivery

  • Free UK delivery is offered unless stated otherwise
  • Estimated delivery times are provided for guidance only and are not guaranteed
  • Risk of loss or damage passes to you when the goods are delivered to the address provided
  • Full delivery details are available on our Shipping & Returns page

7. Age requirement

You must be at least 18 years old to place an order on this Website. By placing an order, you confirm that you meet this requirement.

8. Your right to cancel (Consumer Contracts Regulations 2013)

You have the right to cancel your order within 14 calendar days of receiving the goods, without giving any reason.

To cancel:

  • Notify us in writing (email is acceptable) within 14 calendar days of delivery
  • Return the goods within 14 calendar days of cancellation
  • Refunds will be issued within 14 calendar days of receiving the returned goods

Exclusions:

The right to cancel does not apply to:

  • Items that have been opened or unsealed where this affects resale value (including certain collectibles)
  • Personalised or custom-made items

9. Faulty goods (Consumer Rights Act 2015)

Goods must be as described, of satisfactory quality, and fit for purpose.

  • Within 30 days: You may reject faulty goods for a full refund
  • Within 6 months: You are entitled to a replacement or refund

Further details are available on our Shipping & Returns page.

10. Preorders

Preorders allow you to reserve items before their official release.

  • Release dates are estimates and may change due to manufacturer schedules
  • Payment (deposit or full amount, depending on the product) is taken at the time of order
  • For deposit preorders, with your consent at checkout, Stripe securely stores a tokenized reference to your payment method, allowing us to charge the remaining balance when the item ships
  • You may cancel a preorder for a full refund at any time before it ships
  • Once you receive the item, your statutory 14-day right to return under the Consumer Contracts Regulations 2013 applies as normal (see Section 8)
  • If a preorder item is cancelled by the manufacturer, discontinued, or cannot be supplied by us for any reason, you will receive a full refund using the original payment method

Shipping of preorders and backorders

UK Orders

Preorder and backorder items are dispatched individually as they become available.

International Orders (outside the UK)

Orders containing multiple preorder and/or backorder items are shipped together in a single shipment once all items are available.

If you require items to ship separately for international orders, please place separate orders.

We will notify you of any significant delays where reasonably possible.

11. Backorders

Backorders are items temporarily out of stock but expected to return.

  • Payment is taken at the time of order
  • Backordered items are dispatched once stock becomes available
  • Shipping rules for backorders follow the same regional logic as preorders:
    • UK orders ship as items become available
    • International orders ship in a single combined shipment once all items are available
  • You may cancel a backorder prior to dispatch in accordance with your statutory rights

12. Purchase limits & fair use

To ensure fair access to limited or high-demand items:

  • Quantity limits may apply
  • Orders suspected to be placed for resale may be cancelled
  • Multiple orders for limited items may be combined or cancelled at our discretion

13. Intellectual property

All content, images, trademarks, logos, and designs on the Website are owned by or licensed to ZERO VARIANT LTD. Unauthorised use is prohibited.

14. Limitation of liability

  • We are not liable for indirect or consequential losses
  • Our total liability is limited to the value of the order
  • Nothing in these Terms limits liability for death, personal injury, fraud, or your statutory rights

15. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including supplier delays, manufacturing issues, transport disruption, strikes, or acts of God.

16. Changes to these terms

We may update these Terms & Conditions from time to time. Any changes apply to future orders only and will be posted on this page.

17. Alternative dispute resolution (ADR)

If you are not satisfied with how we have handled a complaint, you may be entitled to use an Alternative Dispute Resolution (ADR) provider.

We are not obliged to participate in ADR, but information about ADR and approved providers can be found at: https://www.citizensadvice.org.uk/consumer/alternative-dispute-resolution/

Online Dispute Resolution (ODR) for EU consumers is available at: https://ec.europa.eu/consumers/odr

18. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

19. Contact

If you have any questions about these Terms & Conditions, please contact us at: support@staging.zerovariant.co.uk